What is Git-Zen?

Git-Zen is a simple yet powerful GitHub integration application for Zendesk. Git-Zen coordinates your Zendesk tickets with your GitHub commits and issues. When a Zendesk ticket arrives, and code needs to be changed to correct the issue, you can now easily see which files needed to be changed to correct the issue right next to the ticket.

Git-Zen makes it easy to look at past tickets and see exactly what GitHub code changes were made to correct the issue, in case further troubleshooting is needed in the future. Git-Zen can also keep your agents separate from your developers, so that you do not need to have Zendesk licenses for your development staff; simply create a new GitHub issue related to the Zendesk ticket directly from within Zendesk.

Git-Zen demo

How do I use Git-Zen?

To associate a GitHub commit or issue, simply include the Zendesk ticket number in the comment of a GitHub commit or issue, prefaced by "gz#". You may add more than one ticket number in the same commit (or issue) comment; both tickets will have the commit (or issue) added to it in Git-Zen.

You can even add commits from different repositories to the same ticket; this is especially useful when a solution to a ticket is spread across multiple projects, such as a when a change is required to both a database schema and a web application in order to solve an issue.

Git-Zen demo
Git-Zen demo

How does it work?

The Git-Zen Zendesk application is notified whenever a GitHub issue or commit is added that contains a "Git-Zen reference" in the comment text. Git-Zen then updates the Zendesk ticket with information about the issue or commit.

Git-Zen does not maintain any of your Zendesk or GitHub data; all of the related information is contained securely within the structure of your own Zendesk and GitHub accounts - which makes Git-Zen fast, reliable, and secure.

You also can use Git-Zen to create new GitHub issues, comment on existing GitHub issues, link existing GitHub issues to Zendesk tickets, and much more.

magic wand
Easy

Just include the Zendesk ticket number in the comment of a GitHub commit or issue

light bulb
Informative

See a list of related issues, files, and commits right next to the ticket

sliders
Flexible

Multiple issues and commits from different repositories can be referenced by the same ticket

money
Affordable

Use the free LITE version for tiny teams, or enjoy a FULL feature set for less than $20 a month

Choose your Git-Zen:

Git-Zen Lite
FREE
For Small Teams

  • Integrates with GitHub commits
  • List GitHub commits
  • List files affected by a commit
  • 100 ticket references per month
  • Unlimited users
  • 5 items per file/commit list

Install Now
free trial
Git-Zen Full
$19.95 per month
Full-Featured

  • All "Lite" features, PLUS…
  • Integrates with GitHub issues
  • List GitHub issues
  • Create issues
  • Link existing issues
  • Comment on issues
  • Customize viewable sections
  • Unlimited files/commits/issues
  • Unlimited ticket references
  • List editing
  • Product Support

Install Now
Enterprise
Contact Sales
For Large Companies

  • All "Full" features, PLUS…
  • Dedicated server
  • Create ticket from GitHub issue
  • Integrates with GitHub releases
  • Agent training sessions
  • Multi-branding capability

Coming Soon
FREE TRIAL of Git-Zen Full is available!
Simply install Git-Zen Lite, and click the "Free Trial" link to activate
Contact us for more information at support@git-zen.com