Zendesk Marketplace · 4.9★

Close support tickets the moment the code ships.

Git-Zen links every Zendesk ticket to the GitHub, GitLab, Linear, Jira, or Azure DevOps item your engineers actually work on. Support sees the fix land. Engineers never have to open Zendesk.

Pick your tool See live integrations

Trusted by support and engineering teams at

Mapbox Netlify Grafana Pfizer Dell Cockroach Labs DJI Accenture Rancher Citizens
Set up in under 10 minutes

One Zendesk app. Every engineering tool.

No engineers required to install. No new logins for your support team. No per-developer seats.

1

Install

Add Git-Zen from the Zendesk Marketplace. One click, no engineering work.

2

Connect

Authenticate with your engineering tool via OAuth or a Personal Access Token.

3

Link tickets

From the ticket sidebar, open or attach the matching issue. Two-way sync starts immediately.

What syncs

The Zendesk sidebar that replaces a dozen support-to-engineering emails.

Two-way issue sync

  • Create issues from Zendesk in one click, with project, labels, priority, and assignee set inline.
  • Status changes mirror back to the ticket without engineer involvement.
  • Reference Zendesk tickets from your engineering tool via gz#12345.

Comments that flow both ways

  • Customer-facing comments sync between Zendesk and the linked issue.
  • Regex filters keep internal notes and signatures out of public sync.
  • @mentions reach the right engineer from the Zendesk side.

Commits, PRs, releases

  • PR and MR open, approve, and merge events post back to the ticket.
  • Tag PRs to the linked Zendesk ticket so the right customer hears when it ships.
  • Cycle, iteration, and Project board context surfaces in-ticket.

Enterprise-ready

  • GitHub Enterprise Server, self-managed GitLab, Azure DevOps Server supported.
  • OAuth with refresh tokens; service-user model (no per-developer Zendesk seats).
  • Custom fields, tag and label pairs, role permissions, audit-friendly logs.
Integrations

Pick the tool your engineering team already lives in.

Five live integrations covering the engineering tools your support team escalates to most. Five more on the way; vote with your install.

Live

GitHub

Issues, PRs, Projects V2, GHES.

 Live

GitLab

Issues, MRs, self-managed.

 Live

Azure DevOps

Boards, work items, Server.

 Live

Linear

Cycles, projects, teams.

 Live

Jira

Jira Cloud, projects, fields.

 Soon

Trello

Boards, lists, cards.

 Soon

ClickUp

Spaces, lists, custom fields.

 Soon

Notion

Databases, page properties.

 Soon

Asana

Projects, portfolios, sections.

 Soon

monday.com

Boards, groups, column mapping.

Browse all integrations →

Pricing

$4 per Zendesk agent, per month.

Pay only for the Zendesk agents who use Git-Zen. Unlimited tickets, comments, and integrations are included. Larger teams or self-hosted engineering tools move to Enterprise.

Standard

$4 / agent / month
  • Per Zendesk agent, billed monthly
  • Unlimited tickets and syncs
  • All live integrations
  • Email support
Start free trial

Enterprise

Custom
  • Volume discounts for larger teams
  • Self-hosted GitLab, GHES, ADO Server
  • Custom contract, MSA, DPA
  • Dedicated onboarding
Contact us
FAQ

The questions we hear most.

How long does Git-Zen take to set up?
Under 10 minutes. Install from the Zendesk Marketplace, connect your engineering tool with OAuth or a Personal Access Token, and pick your default project. No engineers required.
Do my developers need a Zendesk seat?
No. Git-Zen acts on behalf of a single service user in your engineering tool. Developers reference Zendesk tickets from their own tool via gz#12345 in any comment, no Zendesk login needed.
How does pricing work?
$4 per Zendesk agent, per month — you only pay for agents who actually use Git-Zen. Unlimited tickets, comments, and integrations are included. Enterprise adds self-hosted GitLab, GitHub Enterprise Server, and Azure DevOps Server support, with volume discounts for larger teams.
Can my support team open issues in multiple tools from one ticket?
Yes. A single Zendesk ticket can be linked to issues across multiple tools. Handy when a customer-reported bug needs work in both a frontend repo (GitHub) and a tracker (Linear), for example.
Does Git-Zen store ticket content?
Only what's needed to perform the sync. See the Privacy Policy and DPA for the full data-handling details. Cache is short-lived; nothing customer-identifying is logged.
What if my team uses a tool you don't list?
Tell us. Every integration we ship started as a customer asking for it. Email support@git-zen.com with the tool name and your rough use case. We ship fast.
Talk to a human

Got a question? Just email us.

support@git-zen.com

No forms. No bots. No first-line gatekeeping. The engineers who built Git-Zen read every message and reply, usually within a few hours.

Email support