Azure DevOps + Zendesk Integration

Synchronize work items, feature requests, and commits between your development and support teams. Your support can create issues from Zendesk and your developers can keep them updated through Azure DevOps.

Azure DevOps and Zendesk Integration Interface showing work item synchronization

Key Features

Work Item Synchronization
  • Automatically create and link Azure DevOps work items from Zendesk tickets
  • Real-time updates on commits and work item status
  • Two-way comment sync
Custom Field Mapping
  • Map Zendesk ticket fields to Azure DevOps work item fields
  • Area Path & Iteration Support
  • Customizable templates
Enterprise Security
  • OAuth 2.0 authentication
  • Enterprise-grade security and compliance
  • Customizable webhook configurations
Transparency
  • View all work items and commits in Zendesk
  • Clear and simple pricing for your team
  • Priority support

Integration Details

How It Works

API Integration

Our secure middleware connects to both Zendesk and Azure DevOps APIs to create a seamless integration environment for your team.

  • Secure middleware connection
  • Seamless integration environment
  • Handles complex synchronization
Work Item Management

Create new work items or link existing ones directly from Zendesk tickets.

  • Use existing templates
  • Set sprints and iterations
  • Configure priority and custom fields
Commit Tracking

Automatically link commits to Zendesk tickets.

  • Automatic commit linking
  • Track code changes
  • Monitor development progress
Comment Synchronization

Keep all stakeholders informed with synchronized comments.

  • Two-way comment sync
  • Real-time updates
  • Share progress seamlessly
Git-Zen for Azure DevOps integration dashboard showing work item management Install Git-Zen for Azure DevOps

Demo from the Zendesk Team

Built for Azure DevOps teams

Real workflows Azure DevOps teams set up with Git-Zen

Beyond generic two-way sync — here are the Azure-DevOps-specific patterns customers actually run.

Sprints & iteration paths

Route customer-driven work items into the right sprint and area path with defaults set on creation. Sprint planning never misses the customer signal again. See how →

Multi-org support

Customer-success-driven work to one ADO org, internal bug-report work to another. Git-Zen handles multiple Azure DevOps orgs in one Zendesk instance.

Microsoft ecosystem fit

Native to dev.azure.com with Entra ID auth. Map Zendesk fields directly to ADO custom fields, including iteration path, area path, and work-item-type defaults per Zendesk role.

Mapbox - Git-Zen Customer
Netlify - Git-Zen Customer
Ironman - Git-Zen Customer
DJI - Git-Zen Customer
Steelcase - Git-Zen Customer

pricing

Simple Pricing

Free Trial!
Basic
$99.99

per month

(per Zendesk instance)

  • Unlimited work items
  • Basic field mapping
  • Standard support
  • Email support
Start Free Trial via Zendesk
Popular!
Annual Plan
$900.00

per year

(per Zendesk instance)

  • Two months free
  • Priority Support
  • Beta features
  • Convenient payment options

Start Free Trialvia Zendesk
Enterprise
Custom

Contact us for pricing

(Enterprise features)

  • All features from Basic
  • Priority Support
  • Custom Development
  • SLA Guarantees
  • Dedicated Account Manager

FAQ

Common Questions

Git-Zen supports all Azure DevOps work item types including Bugs, Features, User Stories, Tasks, and Epics. You can also configure custom work item types specific to your organization.
Git-Zen fully supports Azure DevOps area paths and iterations. You can configure default values or allow users to select from your organization's existing paths and iterations when creating work items.
Yes, Git-Zen allows you to map any custom fields between Zendesk and Azure DevOps. The integration supports both standard and custom fields, with validation to ensure data integrity.

From the Git-Zen blog

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Git-Zen for Azure DevOps — by team and industry

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Also Available

Git-Zen integrates with all major dev tools