GitHub + Zendesk Integration

Name: Git-Zen for GitHub
Brand: Git-Zen

Synchronize issues, bugs, and commits between your development and support teams. Your support can create issues from Zendesk and your developers can keep them updated through GitHub.

Git-Zen for GitHub View Documentation

Key Features

Issue Synchronization

Automatically create and link GitHub issues from Zendesk tickets
Real-time updates on commits and issue status
Two-way comment sync

Custom Field Mapping

Map Zendesk ticket fields to GitHub issue fields
Labels & Milestone Support
Customizable templates

Enterprise Security

OAuth 2.0 authentication
Enterprise-grade security and compliance
Customizable webhook configurations

Transparency

View all issues and commits in Zendesk
Clear and simple pricing for your team
Priority support

Integration Details

How It Works

API Integration

Our secure middleware connects to both Zendesk and GitHub APIs to create a seamless integration environment for your team.

Secure middleware connection
Seamless integration environment
Handles complex synchronization

Issue Management

Create new issues or link existing ones directly from Zendesk tickets.

Use existing templates
Set milestones and projects
Configure labels and assignees

Commit Tracking

Automatically link commits to Zendesk tickets.

Automatic commit linking
Track code changes
Monitor development progress

Comment Synchronization

Keep all stakeholders informed with synchronized comments.

Two-way comment sync
Real-time updates
Share progress seamlessly

Git-Zen for GitHub integration dashboard showing issue management

Install Git-Zen for GitHub

Git-Zen Demo

Built for GitHub teams

Real workflows GitHub teams set up with Git-Zen

Beyond generic two-way sync — here are the GitHub-specific patterns customers actually run.

Route customer issues onto Projects V2

Customer-driven bugs and feature requests land on the right Projects V2 board with the right status and field defaults — no engineer triage required. See how →

PR status visible in tickets

When the PR fixing the bug opens, gets approved, or merges, the linked Zendesk ticket gets the update. Support agents stop pinging engineering for status checks.

GitHub Enterprise Server support

Run GHE behind your firewall? Same Git-Zen workflow as github.com, with your Base URL and firewall allowlist configured during onboarding. Self-hosted setup →