GitLab + Zendesk Integration

Name: Git-Zen for GitLab
Brand: Git-Zen

Synchronize issues, bugs, and commits between your development and support teams. Your support can create issues from Zendesk and your developers can keep them updated through GitLab.

Git-Zen for GitLab View Documentation

Key Features

Issue Synchronization

Automatically create and link GitLab issues from Zendesk tickets
Real-time updates on commits and issue status
Two-way comment sync

Custom Field Mapping

Map Zendesk ticket fields to GitLab issue fields
Labels & Milestone Support
Customizable templates

Enterprise Security

OAuth 2.0 authentication
Enterprise-grade security and compliance
Customizable webhook configurations

Transparency

View all issues and commits in Zendesk
Clear and simple pricing for your team
Priority support

Integration Details

How It Works

API Integration

Our secure middleware connects to both Zendesk and GitLab APIs to create a seamless integration environment for your team.

Secure middleware connection
Seamless integration environment
Handles complex synchronization

Issue Management

Create new issues or link existing ones directly from Zendesk tickets.

Use existing templates
Set milestones and epics
Configure labels and custom fields

Commit Tracking

Automatically link commits to Zendesk tickets.

Automatic commit linking
Track code changes
Monitor development progress

Comment Synchronization

Keep all stakeholders informed with synchronized comments.

Two-way comment sync
Real-time updates
Share progress seamlessly

Git-Zen for GitLab integration dashboard showing issue management

Install Git-Zen for GitLab

Git-Zen Demo

Built for GitLab teams

Real workflows GitLab teams set up with Git-Zen

Beyond generic two-way sync — here are the GitLab-specific patterns customers actually run.

MR activity surfaces in tickets

When the merge request fixing the bug opens, gets approved, or merges, the linked Zendesk ticket gets the update automatically. See how →

Self-hosted GitLab support

Run GitLab CE or EE on your own infrastructure? Git-Zen Enterprise plan connects with your Base URL and firewall allowlist. Same workflow as gitlab.com. Self-hosted setup →

Audit trail via tag/label pairs

Auto-tag tickets on link and resolve so compliance reporting shows exactly which customer issues drove which engineering work. Self-serve in your Git-Zen settings.