Linear + Zendesk Integration

Your support team lives in Zendesk. Your developers live in Linear. Git-Zen bridges that gap so both teams stay in sync — no agent needs Linear access, no developer needs Zendesk access.

Linear and Zendesk Integration Interface showing issue synchronization

Key Features

Issue Synchronization
  • Create Linear issues from Zendesk in one click
  • Link existing issues to tickets with `gz#` tag
  • Multiple issues per ticket, multiple tickets per issue
Cycles & Projects
  • Set Linear cycle, project, and team when creating issues
  • Labels, priority, status, assignee — all from Zendesk
  • Default field values per Zendesk role
Two-Way Comment Sync
  • Linear comments appear in Zendesk tickets
  • Ticket comments post back to Linear
  • Regex filters strip internal noise either way
Secure & Self-Serve
  • OAuth 2.0 authentication with Linear
  • No agent Linear seats required
  • Role-based permissions per Zendesk role

Integration Details

How It Works

From Zendesk, agents can

Triage support tickets straight into Linear without leaving the Zendesk interface.

  • Create new Linear issues in one click
  • Link existing Linear issues to the ticket
  • See all issue updates in the ticket timeline
From Linear, developers can

Reference any Zendesk ticket from inside Linear — no Zendesk seat required.

  • Reference tickets via gz#12345 in any comment
  • Comments flow back as Zendesk public or private notes
  • Status changes update the ticket automatically
Tag & Label Pairs

Pair Zendesk tags to Linear labels so applying a tag in one place propagates to the other.

  • Two-way tag ↔ label sync
  • Self-serve setup — no support ticket needed
  • Auto-tag tickets when linked or resolved for reporting
Role-Based Permissions

Control which Zendesk agents can see, create, or modify Linear issues.

  • Admin / Standard / Limited / Read-Only roles
  • Restrict which Linear teams each role can touch
  • Customize default field values per role
Git-Zen for Linear integration dashboard showing issue management Install Git-Zen for Linear

Git-Zen Demo

Built for Linear teams

Real workflows Linear teams set up with Git-Zen

Linear is the modern issue tracker. Git-Zen brings that workflow to your Zendesk-driven support team.

Cycle & project routing

Customer-driven issues land on the right Linear cycle and project with priority and status defaults set on creation. Sprint planning never misses the customer signal.

No agent Linear seats required

Your Zendesk agents create and update Linear issues directly from the ticket sidebar — without their own Linear account. Only the admin who installs Git-Zen authorizes the connection.

Reference tickets via gz#

Developers reference Zendesk tickets from any Linear issue comment with gz#12345. The issue appears in the ticket automatically. Free Lite version covers this without paying.

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pricing

Simple Pricing

Free Lite Version
Git-Zen Lite
Free

forever, no card required

(per Zendesk instance)

  • Reference Zendesk tickets from Linear via gz#
  • View linked Linear issues in Zendesk
  • Issue lists up to 5 items
  • Unlimited users
Install Free Version via Zendesk Marketplace
14-day free trial
Full Plan
$99.99

per month

(per Zendesk instance)

No credit card required to start

  • Two-way issue creation & sync
  • Two-way comment sync
  • Cycles, projects, labels, priority
  • Unlimited issue lists, role permissions

Start Free Trialvia Zendesk
Annual
$900.00

per year ($75/month)

(per Zendesk instance)

  • Save 25% vs monthly
  • All Full Plan features
  • Priority Support
  • Beta features early

Choose Annualvia Zendesk

FAQ

Common Questions

No. Git-Zen lets your support agents create and update Linear issues directly from Zendesk without needing their own Linear account. Only the Linear admin who installs Git-Zen authorizes the connection — your agents just work the ticket as usual.
When agents create a Linear issue from a Zendesk ticket, they can set the team, project, cycle, labels, priority, status, and assignee. You can also pre-configure default values per Zendesk role to keep agent workflows fast.
Yes. Git-Zen for Linear supports unlimited teams within your Linear workspace. Agents pick the relevant team when creating an issue, and you can configure which teams are visible per Zendesk role.
Comments flow both directions automatically. Linear issue comments appear in the Zendesk ticket; Zendesk ticket comments post back to the linked Linear issue. You control whether ticket comments post as public or private notes, and regex filters let you strip noise (signatures, internal reminders) from either side.
Yes. Git-Zen Lite for Linear is free and lets your team reference Zendesk tickets from Linear issue comments using the gz# tag — those issues then appear in the Zendesk ticket automatically. The full Git-Zen for Linear unlocks two-way creation, comment sync, fields, cycles, and more for $99.99/month per Zendesk instance.

From the Git-Zen blog

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Also Available

Git-Zen integrates with all major dev tools