Git-Zen Status

Service Disruptions — Infrastructure Upgrade

Started: Mar 4, 2026 — Evening ET Last updated: Mar 5, 2026 at 4:00 PM ET Partial outage

We began rolling out infrastructure improvements on March 4th to improve long-term performance and reliability. These changes have caused intermittent service disruptions for some users, including errors or delays when syncing between Zendesk and your source control provider (GitHub, GitLab, or Azure DevOps).

Our engineering team has been actively deploying fixes and we are seeing improvement, but service is not yet fully stable. We will continue updating this page as we make progress.

Investigating

Mar 5, 2026 — 11:45 AM ET

We have deployed multiple fixes to address CPU and performance issues caused by the infrastructure changes. Service is improving but not yet fully stable. Our team continues to monitor and ship additional fixes.

Investigating

Mar 5, 2026 — 8:00 AM ET

European customers began reporting intermittent errors and timeouts early this morning. Our team is investigating and has identified the disruptions are connected to infrastructure changes deployed yesterday.

Investigating

Mar 4, 2026 — Evening ET

We began deploying infrastructure upgrades to improve long-term system performance and reliability. Some of these changes introduced unintended service disruptions.

Active Incident — Investigating

Service Disruptions — Infrastructure Upgrade

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