Live integration

GitHub + Zendesk Integration

Sync Zendesk tickets to GitHub issues, PRs, and Projects V2.

Install on Zendesk View docs

Git-Zen for GitHub is the bridge between Zendesk and your engineering team. Support agents open and update GitHub issues directly from the ticket, with two-way comment sync, PR status updates posted back to the ticket on merge, and Projects V2 routing so customer-reported work lands on the right board with the right status set automatically.

What's included

How Git-Zen connects GitHub to Zendesk

Two-way sync, end to end

  • Create GitHub issues from Zendesk tickets, with two-way sync.
  • PR status posts back to the ticket on open, approve, and merge.
  • Projects V2 routing with default boards, status, and field values.
  • GitHub Enterprise Server supported on the Enterprise plan.
  • Tag and label pairing, custom field mapping, regex comment filters.

Running in under 10 minutes

Install from the Zendesk Marketplace, authenticate GitHub, pick your default project. That's it. No engineers required.

  • Flat-rate pricing, with up to 29 Zendesk agents on the standard plans and unlimited tickets.
  • Works with every Zendesk plan that supports Marketplace apps.
  • Free Lite version lets developers reference tickets without paying.
FAQ

Common questions about Git-Zen for GitHub

Does this work with GitHub Enterprise Server?
Yes. Point Git-Zen at your GHES Base URL and allowlist our outbound IPs. The same workflow as github.com, on your own infrastructure.
Can I route new issues onto a GitHub Projects V2 board automatically?
Yes. Pick a default Projects V2 board in your Git-Zen settings and new issues land there on creation with the right Status and any custom single-select field values.
More integrations

One Zendesk app, every tool your team uses.

Git-Zen connects Zendesk to your engineering stack: code hosts, project trackers, and docs. See the full directory.

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