Live integration

Linear + Zendesk Integration

Sync Zendesk tickets to Linear issues, cycles, and projects.

Install on Zendesk View docs

Git-Zen for Linear maps Zendesk tickets onto Linear's cycle-based planning model. Pick team, project, cycle, labels, priority, and assignee at creation time so escalated tickets land in the right cycle, not in someone's triage queue.

What's included

How Git-Zen connects Linear to Zendesk

Two-way sync, end to end

  • One-click Linear issue creation from Zendesk, setting team, project, cycle, labels, priority, status, and assignee.
  • Two-way comment sync, with regex filters to strip noise.
  • Reference Zendesk tickets from Linear via gz#12345.
  • Cycle-aware: see which cycle a customer's bug is scheduled for.
  • Free Lite version lets developers reference tickets without paying.

Running in under 10 minutes

Install from the Zendesk Marketplace, authenticate Linear, pick your default project. That's it. No engineers required.

  • Flat-rate pricing, with up to 29 Zendesk agents on the standard plans and unlimited tickets.
  • Works with every Zendesk plan that supports Marketplace apps.
  • Free Lite version lets developers reference tickets without paying.
FAQ

Common questions about Git-Zen for Linear

Do Zendesk agents need their own Linear account?
No. Git-Zen acts on behalf of a single Linear service user, so your Zendesk agents don't each need a Linear seat. Agents who are also Linear users can optionally link their accounts for audit attribution.
Does Git-Zen respect Linear's cycle and project structure?
Yes. Tickets land on the right team, project, and cycle, with priority and status set at creation time, so escalated work is planned, not pending triage.
More integrations

One Zendesk app, every tool your team uses.

Git-Zen connects Zendesk to your engineering stack: code hosts, project trackers, and docs. See the full directory.

Browse all integrations