Live integration

Linear + Zendesk Integration

Sync Zendesk tickets to Linear issues, cycles, and projects.

Quick answer · Last updated October 2026

Can you connect Zendesk to Linear? Yes. Agents create Linear issues from Zendesk in one click, setting team, project, cycle, labels, priority, status, and assignee, and comments sync both ways. Agents do not need Linear seats, because Git-Zen acts as a single Linear service user.

Install on Zendesk View docs

Git-Zen for Linear maps Zendesk tickets onto Linear's cycle-based planning model. Pick team, project, cycle, labels, priority, and assignee at creation time so escalated tickets land in the right cycle, not in someone's triage queue.

What's included

How Git-Zen connects Linear to Zendesk

Two-way sync, end to end

  • One-click Linear issue creation from Zendesk, setting team, project, cycle, labels, priority, status, and assignee.
  • Two-way comment sync, with regex filters to strip noise.
  • Reference Zendesk tickets from Linear via gz#12345.
  • Cycle-aware: see which cycle a customer's bug is scheduled for.

Running in under 10 minutes

Install from the Zendesk Marketplace, authenticate Linear, pick your default project. That's it. No engineers required.

  • $4 per Zendesk agent, per month ($40/month minimum), with unlimited tickets, comments, and integrations.
  • Works with every Zendesk plan that supports Marketplace apps.
  • Developers work in Linear and never need a Zendesk seat.
FAQ

Common questions about Git-Zen for Linear

Do Zendesk agents need their own Linear account?
No. Git-Zen acts on behalf of a single Linear service user, so your Zendesk agents don't each need a Linear seat. Agents who are also Linear users can optionally link their accounts for audit attribution.
Does Git-Zen respect Linear's cycle and project structure?
Yes. Tickets land on the right team, project, and cycle, with priority and status set at creation time, so escalated work is planned, not pending triage.
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