Live integration

monday.com + Zendesk Integration

Sync Zendesk tickets to monday.com items on any board.

Install on Zendesk View docs

Git-Zen for monday.com connects the boards your ops and project team runs on to the tickets your customers file. Create an item with board, group, assignee, and due date set from the ticket, and every board update is visible on the ticket automatically, without either team switching tools.

What's included

How Git-Zen connects monday.com to Zendesk

Two-way sync, end to end

  • Create monday.com items from Zendesk, setting board, group, assignee, due date, and column values at creation time.
  • Two-way update sync: monday.com updates appear in Zendesk, ticket comments post to monday.com.
  • Link as many monday.com items as needed to a single ticket, with auto-tagging when items are marked done.
  • Reference a Zendesk ticket from any monday.com item update; it links to the ticket automatically.
  • Role-based permissions control which agents can create or modify monday.com items.

Running in under 10 minutes

Install from the Zendesk Marketplace, authenticate monday.com, pick your default project. That's it. No engineers required.

  • $4 per Zendesk agent, per month ($40/month minimum), with unlimited tickets, comments, and integrations.
  • Works with every Zendesk plan that supports Marketplace apps.
  • Free Lite version lets developers reference tickets without paying.
FAQ

Common questions about Git-Zen for monday.com

Do my Zendesk agents need a monday.com account?
No. Git-Zen acts on behalf of a connected monday.com workspace, so agents create and update items without each holding a monday.com seat.
How does Git-Zen keep Zendesk and monday.com in sync?
Git-Zen relays ticket and item data in real time over OAuth 2.0 for both Zendesk and monday.com. Sync state is written back into a private custom field on the ticket, not stored separately on our servers.
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