Git-Zen for GitLab
Simple integration between ZenDesk and GitLab
Simple integration between ZenDesk and GitLab
Git-Zen is a simple yet powerful GitLab integration application for Zendesk. Git-Zen coordinates your Zendesk tickets with your GitLab commits and issues. When a Zendesk ticket arrives, and code needs to be changed to correct the issue, you can now easily see which files needed to be changed to correct the issue right next to the ticket.
Git-Zen makes it easy to look at past tickets and see exactly what GitLab code changes were made to correct the issue, in case further troubleshooting is needed in the future. Git-Zen can also keep your agents separate from your developers, so that you do not need to have Zendesk licenses for your development staff; simply create a new GitLab issue related to the Zendesk ticket directly from within Zendesk.
To associate a GitLab commit or issue, simply include the Zendesk ticket number in the comment of a GitLab commit or issue, prefaced by "gz#". You may add more than one ticket number in the same commit (or issue) comment; both tickets will have the commit (or issue) added to it in Git-Zen.
You can even add commits from different repositories to the same ticket; this is especially useful when a solution to a ticket is spread across multiple projects, such as a when a change is required to both a database schema and a web application in order to solve an issue.
The Git-Zen Zendesk application is notified whenever a GitLab issue or commit is added that contains a "Git-Zen reference" in the comment text. Git-Zen then updates the Zendesk ticket with information about the issue or commit.
Git-Zen does not maintain any of your Zendesk or GitLab data; all of the related information is contained securely within the structure of your own Zendesk and GitLab accounts - which makes Git-Zen fast, reliable, and secure.
You also can use Git-Zen to create new GitLab issues, comment on existing GitLab issues, link existing GitLab issues to Zendesk tickets, and much more.
Just include the Zendesk ticket number in the comment of a GitLab commit or issue
See a list of related issues, files, and commits right next to the ticket
Multiple issues and commits from different repositories can be referenced by the same ticket
Use the free LITE version for tiny teams, or enjoy a FULL feature set for less than $20 a month
