Live integration

Azure DevOps + Zendesk Integration

Sync Zendesk tickets to Azure DevOps work items and Boards.

Quick answer · Last updated October 2026

Can you connect Zendesk to Azure DevOps? Yes. Zendesk agents create Azure DevOps work items (Bug, User Story, Feature, or Epic) from the ticket, with two-way comment sync and Iteration and Area paths respected. Both Azure DevOps Services and Azure DevOps Server are supported.

Install on Zendesk View docs

Git-Zen for Azure DevOps connects Zendesk to Azure Boards with the same two-way sync as our GitHub and GitLab integrations. Both Azure DevOps Services and Azure DevOps Server are supported, with respect for Iteration paths, Area paths, and custom work item types.

What's included

How Git-Zen connects Azure DevOps to Zendesk

Two-way sync, end to end

  • Create Azure DevOps work items (Bug, User Story, Feature, Epic) from Zendesk.
  • Two-way comment sync, with regex filters to strip noise.
  • Iteration paths and Area paths respected when routing tickets.
  • Azure DevOps Services and Azure DevOps Server both supported.
  • Custom fields, tag and label pairs, regex comment filters.

Running in under 10 minutes

Install from the Zendesk Marketplace, authenticate Azure DevOps, pick your default project. That's it. No engineers required.

  • $4 per Zendesk agent, per month ($40/month minimum), with unlimited tickets, comments, and integrations.
  • Works with every Zendesk plan that supports Marketplace apps.
  • Free Lite version lets developers reference tickets without paying.
FAQ

Common questions about Git-Zen for Azure DevOps

Does Git-Zen support Azure DevOps Server (on-prem)?
Yes. Both Azure DevOps Services (dev.azure.com) and Azure DevOps Server are supported via PAT or OAuth. On-prem requires an outbound connection from your ADO Server to Git-Zen; no inbound firewall holes needed.
Can the support team pick which work item type a ticket creates?
Yes. Agents pick Bug, User Story, Feature, or Epic at creation time, so engineering doesn't inherit noisy triage work.
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