Live integration

Jira + Zendesk Integration

Sync Zendesk tickets to Jira Cloud issues across any project.

Quick answer · Last updated October 2026

Can you connect Zendesk to Jira? Yes, for Jira Cloud. Agents create Jira issues from Zendesk with project, labels, priority, assignee, due date, and fix version set, and comments sync both ways. Agents do not need Jira seats; Jira Server and Data Center support is on the roadmap.

Install on Zendesk View docs

Git-Zen for Jira connects Zendesk to Jira Cloud with the same two-way depth as our GitHub, GitLab, Azure DevOps, and Linear integrations. Create issues, sync comments, and let developers cite Zendesk tickets from Jira via gz#12345.

What's included

How Git-Zen connects Jira to Zendesk

Two-way sync, end to end

  • One-click Jira issue creation from Zendesk, setting project, labels, priority, assignee, due date, and fix version.
  • Two-way comment sync between Zendesk tickets and Jira issues.
  • Reference Zendesk tickets from Jira via gz#12345 in any comment or description.
  • OAuth 2.0 with refresh tokens, so agents stay signed in without hourly re-auth.
  • Regex filters keep internal Jira commentary out of Zendesk and vice versa.

Running in under 10 minutes

Install from the Zendesk Marketplace, authenticate Jira, pick your default project. That's it. No engineers required.

  • $4 per Zendesk agent, per month ($40/month minimum), with unlimited tickets, comments, and integrations.
  • Works with every Zendesk plan that supports Marketplace apps.
  • Developers work in Jira and never need a Zendesk seat.
FAQ

Common questions about Git-Zen for Jira

Do my Zendesk agents need Jira seats?
No. Git-Zen acts on behalf of a single Jira service user, so agents create and update Jira issues without each holding a Jira license.
Does this work with Jira Server or Data Center?
Jira Cloud is supported today. Jira Server and Data Center support is on the roadmap; contact us if it's blocking you and we'll prioritize.
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