Contact Support

We want Git-Zen to help your development and support teams respond well to your customers. We are here to help with any question or problem.

The best way to reach us, and to open a ticket, is by email:

For the fastest answer, include:

Your Zendesk subdomain, for example acmeco.zendesk.com.
Your platform account or workspace name, such as your GitHub organization, GitLab group, Azure DevOps organization, Jira site, or Linear workspace.
A description of the problem: what you tried to do, what happened, and what you expected.
Any error messages in the Git-Zen sidebar. Screenshots help a lot.
The issue or work item identifier (for example ENG-42) and the Zendesk ticket ID, if the problem relates to a specific one.

For an urgent production problem, write urgent in the subject line.

Before you contact us

These quick checks fix many problems:

The sidebar does not load: Hard-refresh the Zendesk tab (Cmd+Shift+R or Ctrl+Shift+R). If that fails, see third-party cookies.
“Authorization error”: Click Re-Authorize Your Token in the Git-Zen Help menu.
A new repository or project is missing: Refresh the repository cache.

For complex problems, we may ask you to give us access to your Zendesk instance with Zendesk’s agent sharing. You can revoke that access at any time.